Shipping policy
PHAM ships from Vietnam to supported destinations available at checkout. Shipping availability depends on destination, carrier coverage, customs requirements, and the status of the product ordered.
Processing and Pre-order Items
In-stock items are prepared for dispatch after payment has been confirmed and the order has passed the necessary checks.
Pre-order items require a production period before shipment. Any production or estimated dispatch window displayed on the product page is an estimate and is separate from the carrier transit time.
Joining the PHAM waitlist is not a purchase, does not reserve inventory, and does not begin a production or delivery timeline.
Shipping and Tracking
For PHAM-001, complimentary express shipping is currently included for supported destinations unless otherwise stated at checkout.
Once an order has been dispatched, tracking information will be sent to the contact method associated with the order whenever tracking is available.
Delivery Estimates
Delivery times shown or communicated by PHAM are estimates only and are not guaranteed.
Delivery may be affected by customs clearance, peak shipping periods, carrier disruptions, severe weather, incorrect address information, or other circumstances outside PHAM's reasonable control.
Duties, Taxes and Import Charges
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country.
Unless checkout specifically states that these charges are included, any such charges are the responsibility of the customer.
PHAM does not control these charges and cannot determine their exact amount in advance.
Address Changes
Customers are responsible for providing complete and accurate shipping information.
If you need to correct your shipping address, contact contact@phamofficial.com as soon as possible.
Address changes can only be made before the order has been handed to the shipping carrier.
Lost, Delayed or Damaged Shipments
If a shipment experiences an unusual delay, appears to be lost, or arrives damaged, contact PHAM at contact@phamofficial.com with your order number and any relevant tracking information or photographs.
PHAM will review the case and, where appropriate, work with the carrier to determine the available resolution.
Incorrect or Undeliverable Addresses
If an order cannot be delivered because the shipping address provided was incorrect, incomplete, or inaccessible, the parcel may be returned to PHAM.
Where reshipment is possible, additional shipping charges may apply.
Refused or Unclaimed Shipments
Customers are responsible for receiving their shipment and completing any customs or carrier requirements applicable to the destination.
If a parcel is refused, left unclaimed, or returned because required customs charges were not paid, any refund or reshipment will be handled after the parcel has been returned and assessed.
Original shipping, return shipping, customs, or carrier charges may be deducted where permitted by applicable law.
Split Shipments
If an order contains multiple items with different availability or production timelines, PHAM may ship the items separately when appropriate.
Where PHAM decides to split an order, customers will not be charged additional shipping fees unless otherwise agreed in advance.
Customs Delays
International shipments may be inspected or held by customs authorities in the destination country.
PHAM cannot guarantee customs processing times and is not responsible for delays caused solely by customs authorities.
However, PHAM will provide available shipping documentation or assistance where reasonably possible.
Order Status and Delivery Confirmation
An order may be considered delivered when the carrier's tracking system confirms delivery to the shipping address provided at checkout.
If tracking indicates delivery but you cannot locate the parcel, contact the carrier first and notify PHAM as soon as possible so the situation can be reviewed.
Shipping Restrictions
PHAM currently ships only to destinations supported by the checkout system.
If a destination is unavailable at checkout, PHAM cannot guarantee shipment to that location.
Shipping availability may change as PHAM expands its logistics network.
Contact
For shipping-related questions, contact: